For order changes, including cancellations or address updates, please contact us within 24 hours of placing your order. Keep in mind, our team strives to dispatch orders promptly, making it challenging to make changes afterward. Unfortunately, once an order for monogrammed or engraved items is placed, we cannot accommodate cancellations or updates.
FAQs
Our warranty's got you covered! Enjoy a lifetime of protection from the purchase date, ensuring your jewelry remains pristine. Crafted with care by top manufacturers, our pieces are built to last. While our warranty safeguards against material and workmanship damage, please note it doesn't cover lost items, typical wear and tear, misuse, third-party modifications, or items from vendors outside XYZ Jewelry.For warranty inquiries, reach out and expect a response within 1-2 business days. Visit our website for submission details in English, Français, or Arabic.Important:1.Items not from XYZ Jewelry aren't covered under our warranty. Please contact the vendor of purchase.2.Third-party jewelry work voids potential refunds or replacements. Stay confident with XYZ Jewelry's commitment to quality and care.
Got an account?Log in and visit "My Orders" on your XYZ account to track your order's status. Once packed and set for shipping, you'll receive an email with the tracking number for real-time updates until delivery.
No account yet?
No problem! Create one with the same email used for your order. It'll appear under "My Orders," and you'll get a tracking number as soon as your order is packed. Please allow a few hours for updates, or if packed on weekends, expect them on the next business day.
Processing
Your order has been handed over to our team to fulfil. If all items in your order
are in-stock, typical processing time is 3-4 business days!
Shipped
Your order has been packed and is on the way to you. Kindly note that the
tracking may take some time to be scanned into the courier's system to reflect
any activity or movement.
Partial
Oh, looks like your order has a backorder or made-to-order piece! To ensure you
can get started on enjoying your XYZ piece as early as possible, we've shipped
the available pieces first.
If your order isn't processed by the estimated shipping date, our Customer Happiness team will email you with an update within 24-48 hours. We value your patience and commitment during this busy period. For any queries, contact us at contact@xyzjewelry.me or SMS us at (+971) 501390195. Your satisfaction matters!
We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
North America
Canada, United States of America.
Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United
Kingdom
Middle East
Oman, Bahrain, Lebanon, Iraq, Kuwait, Egypt, Qatar, Saudi Arabia, Cyprus,
United Arab Emirates
While exact sizing requires physical measurement or in-store fitting, we've got useful tips to help you find your ring size or a loved one's:
Own a ring that fits perfectly? Measure its inner diameter using a ruler or place it on our size guide chart here. It's a simple way to get started!
Choose from various payment options for your order's ease! Payment is taken when you place your order, whether it's for items shipping later or custom-made. This ensures prompt processing and shipping.Please note, once the order is confirmed, payment method and currency changes aren't possible.
1.
Visa Card (Credit/Debit):
At checkout, your default billing info appears if you have a Mejuri account. Or, manually input payment details. Be aware that bank restrictions might lead to transaction declines. We may verify and validate the card used.
2.PayPal:
Opt for PayPal during checkout and log in to your account. After order completion, you'll return to XYZ's site.
3.Stripe:
Enter an amount to pay out and select the debit card or bank account to which you wish to transfer funds.
Here are some jewelry care tips on how to clean different types of jewelry:
Gold and Silver Jewelry:
• Create a solution of warm water and a few drops of mild dish soap.
• Gently scrub the jewelry with a soft-bristle toothbrush to remove dirt and grime.
• Rinse under lukewarm water and pat dry with a soft, lint-free cloth.
• Gently scrub the jewelry with a soft-bristle toothbrush to remove dirt and grime.
• Rinse under lukewarm water and pat dry with a soft, lint-free cloth.
Diamonds and Gemstones:
• Use a mixture of warm water and mild soap to soak the jewelry for a few minutes.
• 'Gently scrub with a soft brush to remove any debris from under the stones.
• Rinse under running water and pat dry with a soft cloth.
• 'Gently scrub with a soft brush to remove any debris from under the stones.
• Rinse under running water and pat dry with a soft cloth.
Pearls:
• Wipe pearls gently with a soft, damp cloth to remove dirt and sweat.
• Avoid submerging pearls in water, as it can damage the stringing material.
• Allow pearls to air dry before storing.
• Avoid submerging pearls in water, as it can damage the stringing material.
• Allow pearls to air dry before storing.
STILL NEED HELP?
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Email
Contact@xyzjewelry.me
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Text
+971 50 13 90 195
This is a UAE number. Charges may apply.
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Watsapp
+971 50 13 90 195
